“We seem to have many conditions of excellence within our student health program, and we’re anxious to have confirmation from an independent consultation. Can Hodgkins Beckley Consulting address our program strengths as well as dealing with some key turning point issues within a comprehensive review, such as the possible need for a new health service facility versus renovation of an existing building?”

“Should the counseling service and the health center be merged? What are the advantages and disadvantages for our separate programs?”

“All of our student service programs are being reviewed for possible outsourcing. We need a feasibility study for outsourcing the health service and counseling center that considers all options and likely advantages and disadvantages.”

“Could the health fee be eliminated or lowered if we bill students’ private insurance for health care and counseling services? What are the advantages and disadvantages of billing students’ personal health insurance?”

“Several of us now question whether we should be looking beyond the traditional student health insurance companies to develop direct relationships with local health care providers. This concept suggests we should be focused on buying health care rather than insurance. Does this make sense, and how would this approach work with the idea of developing a self-funded health benefits plan?”

“The productivity of our physicians and mid-level practitioners at our student health center seems low. We want to improve this situation without adversely affecting quality of care or student satisfaction.”

“Could we develop a partnership with local health care providers for operation of both the health service and the student health insurance program that would be advantageous to our students? Could some of our existing services be more effectively provided through such partnerships?”

“We need a comprehensive IT consultation for our health center and counseling center that includes electronic health records, HIPAA compliance, and practice management systems.”

“What are the major trends for the future of the college health field? Which of these trends is significant for our university? What are our peer institutions doing?”

“Our student health program has evolved based more on personalities than clear strategic planning. The critical questions we now face include the following: Are student fees being expended to bring about the best outcomes for the health and wellbeing of the student community? Do we have the right mix of resources being devoted to health education and prevention, counseling, and primary care services? Do we have an appropriate division of services provided by our health service and counseling center versus benefits provided in the community and covered by our student health insurance program?”